Privacy Policy

Introduction

The Thermal Exchange ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, phone number)
• Profile information and preferences
• Booking and payment information
• Communications with hosts and other users
• Reviews and feedback
• Identity verification documents (for hosts)

How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process bookings and payments
• Communicate with you about your account and bookings
• Verify identity and ensure platform safety
• Send marketing communications (with your consent)
• Comply with legal obligations

Information Sharing

We share your information only as necessary to provide our services, comply with legal obligations, or with your consent. We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Withdraw consent at any time

Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@thermal.exchange